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FAQs

 

We have dedicated sections for information about:

     

    For everything else, please use the frequently asked questions below.  If your question isn’t answered here, please send us an email to support@harmenstone.com.

     

    How can I pay for my Harmenstone?

    We accept all major credit cards, including Visa, Mastercard, AMEX, Discover, and we accept PayPal payments too.

     

    Do your prices include taxes?

    No. All prices listed on our website are exclusive of tax, duties or other fees you may need to pay when importing our products. You are responsible for paying import duties, taxes and any other  fees. We do not calculate the additional fees to be paid.

     

    Are Harmenstones covered by any guarantee?

    We’re pleased to offer free repairs on all purchases for a period of 1 year from the purchase date. To organise, please email us at support@harmenstone.com.

      

    Do you have a store?

    Yes, currently we have two branches at Siam Center, Bangkok, Thailand and One Nimman Chiang Mai. Please keep in touch for our next branches!

     

    Can I cancel an order I’ve placed?

    If your order hasn’t been processed you can still cancel your order, just send us a message at support@harmenstone.com

    If your order has already been dispatched you’ll need to check our policies on returns.

     

    How can I stay connected with Harmenstone?

    Join the Harmenstone Collectors, our monthly e-newsletter that introduces you to new products, new trends, flash sales, discounts, style guide and more.

     You can also follow us on all of the major social media channels.

     

    Join our Mailing List

    Sign up to receive our daily email and get 50% off your first purchase.

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