FAQs
We have dedicated sections for information about:
For any other enquiries, please send us an e-mail to: support@harmenstone.com.
How can I pay for my Harmenstone?
We accept all major credit cards, including Visa, Mastercard, AMEX, Discover, and we accept PayPal payments too.
Do your prices include taxes?
No. All prices listed on our website are exclusive of tax, duties or other fees you may need to pay when importing our products. You are responsible for paying import duties, taxes and any other fees. We do not calculate the additional fees to be paid.
Do you have a store?
Yes, currently we have four branches at Siam Center, Iconsiam, The Mall Bangkapi, Fashion Island, Bangkok, Thailand, One Nimman Chiang Mai, Central Festival Pattaya Beach, and Central Festival Samui. Please stay tuned for our future branches!
Store details: https://harmenstone.com/pages/our-stores
What are your charms made of?
Why do the stones I receive look different from the picture on the website?
Color variation is expected as no two pieces of stones are alike. Every authentic piece of stone is a distinctive piece of art crafted by Mother Nature over centuries using heat, pressure, and lots of different minerals and organic materials. The way these minerals settle into the stone is what causes the diversity of colors.
Can I cancel an order I have placed?
If your order has not been processed you can still cancel your order, just send us a message at support@harmenstone.com.
If your order has already been dispatched you will need to check our policies on returns.
Can I use multiple discount codes at the same time?
You can only apply one discount code at any time. Multiple promotions at the same time are not available. If you will like to use your discount code in lieu of any current discount, please contact us. Thank you for your understanding.
What is a Lifetime Warranty*?
All our bracelets are handcrafted using the best imported cords. That is why we are confident to offer a lifetime warranty on our cords. Any time your bracelet is stretched or loose just send it back to us and we will replace it.
How can I stay connected with Harmenstone?
Join the Harmenstone Insiders, our monthly e-newsletter that introduces you to new products, new trends, flash sales, discounts, style guide and more.
You can also follow us on all of the major social media channels.